- Due to continuing concern, we will STILL OFFER CURBSIDE APPOINTMENTS to any clients who wish to do so. If you would prefer a curbside appointment, please just let us know.
We will be allowing a LIMITED number of clients in the building at a time. Here are our guidelines:
- Masks are required by staff members and clients.
- Only one family member coming in with the pet(s) for appointments. If you need additional accommodations, please give us a call first.
- Tech appointments (NT, AG, injections, etc.) will still be strictly curbside, as will any medication/food pick ups.
- Families must still call from the parking lot when they arrive and will be asked if they or anyone in their family has had a known exposure, or if they’re exhibiting any cough or fever.
- If the answer is yes to any of those questions, they will be asked to reschedule.
- A staff member will go out to the car to get the client when the lobby is empty and escort clients with their pet directly to an exam room. Once there, clients must stay there. A staff member will check them out in the exam room, at the end of the appointment.
- Clients will be required to let staff members hold their pets while in the exam room, to minimize close contact between clients and staff.
- Once the client has his/her receipt and items purchased, a staff member will escort them back out of the lobby.
- Each exam room will be disinfected after each client exits with disinfectant – per CDC Guidelines, it must be an EPA-registered, hospital grade disinfectant.
- Staff members will wash their hands for at least 20 seconds following any contact with a client.
We have made the difficult decision to implement these changes for the safety of our staff, our clients and our community. We appreciate your understanding and cooperation as we all adjust and transition to these new procedures.
If you have questions regarding this decision please reference the American Veterinary Medical Association’s (AVMA) to minimize COVID-19 exposure within veterinary clinics. https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19