Due to the number of increasing cases of COVID-19 in Nebraska along with new guidelines from the AVMA and Sarpy county health department, we have made the decision to close our lobby as of Tuesday March 31st until April 30th. However, we will still be open to see appointments, care for cases and perform surgeries on a case by case basis.
During this time our hours will also be changing. We will be open 8:00am-5:00pm M-F and closed all Saturdays and Sundays.
We will be adapting to a “curbside” approach for getting patients, taking payments and pick-up for medications and foods.
- When you arrive at the clinic for your pet’s appointment please call us to let you know you have arrived. A team member will then come out to your vehicle to obtain a history, identify any concerns you have for your pet and discuss what they need while they are with us. During this time please stay inside your vehicle to help maintain the 6 ft of separation from the team member. Once this information is obtained we will have you give the leash or carrier to the team member so they can take your pet into the clinic. Please make sure to have all dogs on a leash and all cats or small dogs inside a carrier.
- Once inside the exam will be performed and the doctor will call you to discuss any diagnostics, treatments, and other health recommendations for your pet.
- Payment for services – Ideally if paying with a credit card we will ask that you send the credit card with your pet when they are taken into the clinic. The doctor will give you the total charges for the visit and the card will be charged after it has been discussed with you. If you would like to pay with cash or check please let us know that upon arrival.
- Once the above has all been completed a team member will return to your vehicle with your pet, any medications dispensed, notes from the doctor along with your receipt and credit card.
- If you are only coming to pick up medications or food, please pre-pay over the phone and we will be able to run out your product along with the receipt when you arrive.
We have made the difficult decision to implement these changes for the safety of our staff, our clients and our community. We appreciate your understanding and cooperation as we all adjust and transition to these new procedures.
If you have questions regarding this decision please reference the American Veterinary Medical Association’s (AVMA) to minimize COVID-19 exposure within veterinary clinics. https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19